At Cricex, responsible gaming is more than a licensing requirement — it is a genuine commitment to every player in Malaysia. We provide the tools, guidance, and support to ensure you always play on your own terms.
Six self-control tools available free to all members — activate them in your account settings at any time
Set a maximum limit on how much you can deposit into your Cricex account within a daily, weekly or monthly period. Once the limit is reached, no further deposits will be processed until the next period begins.
Set a maximum loss limit you are comfortable with. Once your total losses reach that limit, the Cricex system will block all betting activity until the limit resets in the next period.
Decide how long you want to play in a single session. As the set time approaches, the system will send a warning. Once the limit is reached, the session ends automatically and you will be logged out.
Need a break from casino activity? Activate a self-exclusion break for your chosen period — from 24 hours up to 6 months. During the break, your account will be fully suspended and all promotional communications will cease.
If you feel gambling has become a serious problem, you may apply for permanent self-exclusion. This means your account will be closed permanently and you will not be able to re-register with Cricex.
Enable the Reality Check feature to receive periodic notifications during your session — reminding you how long you have been playing and how much you have spent, so you stay aware and in control.
Responsible Gaming means participating in casino activities — whether slots, live baccarat, poker, virtual sports or e-sports — in a controlled, enjoyable way that does not interfere with your daily life. For Cricex, this goes beyond licensing compliance. It is a core value we take seriously.
As Malaysia's leading online casino platform, we know that most of our players are here for the fun — much like catching the EPL on weekends or playing badminton with friends. The majority enjoy the experience in a healthy, controlled way. That said, a small number of individuals may find it harder to keep their play in check, and that is exactly what Cricex is committed to helping prevent.
"Gaming should bring you joy, not stress. If playing starts to feel like a burden or an obligation, that's a sign you shouldn't ignore."
Not everyone who plays at a casino develops a problem. Many players can set limits, accept losses calmly, and walk away when they choose. Even so, it is important to know where that line is.
Healthy gambling means playing with money you can afford to lose, playing for fun rather than as a stress outlet, and being able to stop at any time without feeling compelled to continue. Problems arise when gambling begins to dominate your thoughts, strain personal relationships, or serve as an escape from real-life issues.
Cricex does not wait for problems to arise before taking action. We build systems responsible gaming proactively into every aspect of our platform. From the moment you register, you are encouraged to set personal deposit limits that suit your financial means.
The Cricex support team is trained to identify concerning patterns — such as a sudden spike in deposit frequency, repeated withdrawal cancellations, or consecutive extended playing sessions. When such patterns are detected, our team will reach out to the player in question with empathy and without judgment to offer assistance.
If you share a device or computer with family members, especially children or teenagers, Cricex encourages you to use parental control software and ensure your Cricex account is always locked when not in use.
Cricex strictly prohibits individuals under the age of 18 from using this platform. Our registration process requires age verification, and we reserve the right to request identity documents (MyKad) at any time to ensure compliance with this age requirement.
One of the most important principles of responsible gaming is smart money management. Cricex recommends following these golden rules before every session:
Depositing at Cricex is quick and easy via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks) — but this convenience should always be used wisely and responsibly.
Recognise the early warning signs so you or someone you care about can get help before things escalate
Using bill money, grocery funds, or rent to gamble is a serious warning sign that requires immediate attention.
If your thoughts constantly drift to your next session or how to recover lost money, this is a warning sign of addiction.
Hiding your gambling activity, the amounts spent, or how frequently you play from loved ones is a sign of a deepening problem.
"Chasing losses" — increasing your bets to recover money you've already lost — is one of the most dangerous patterns associated with problem gambling.
Borrowing from family, friends or any other source for the purpose of gambling is a sign of serious gambling-related financial problems.
If gambling is causing you to skip work, neglect your children, or withdraw from social activities, it has gone beyond the bounds of entertainment.
Symptoms such as anxiety, irritability or discomfort when unable to gamble are physical signs of addiction.
Gambling to escape work stress, relationship problems or personal grief is a sign that gambling is being used as an unhealthy coping mechanism.
Increasing tolerance — where you need to wager more to achieve the same level of enjoyment — is a sign of developing addiction.
This is the most critical warning sign. If you or someone you know is in this situation, please seek professional help immediately.
Answer these 5 short questions honestly to get a clearer picture of your current gaming habits
1. How often do you play beyond the budget you originally set?
2. Have you ever tried to win back money you lost by continuing to play?
3. Has someone close to you ever expressed concern about your gambling habits?
4. How difficult do you find it to stop playing once you have started?
5. Has gambling ever caused you financial, relationship, or work-related problems?
Four simple steps to start using the self-control tools provided by Cricex
Go to Login page and enter your username and password. Always use your personal device only for security purposes.
Click on your profile icon at the top right of the platform, then select "Account Settings" from the dropdown menu.
In your Account Settings page, look for the tab or section labelled "Responsible Gaming". All self-control tools are located here.
Choose the tool you need — deposit limit, loss limit, session time limit, or self-exclusion. Enter the appropriate value and save your settings. Limit reductions take effect immediately.
Need help activating these tools? Check our FAQ or contact the Cricex support team via 24/7 live chat.
All self-control tools are available free of charge to every Cricex member, with no conditions attached
| Tools | Description | Available Period | Effective Date | Cost |
|---|---|---|---|---|
| Deposit Limit | Cap the maximum deposit amount within a set time period | Daily / Weekly / Monthly | Decrease: Immediate Increase: 48 hours |
Free |
| Loss Limit | Block betting once losses reach the set limit | Daily / Weekly / Monthly | Decrease: Immediate Increase: 48 hours |
Free |
| Session Time Limits | Automatically log out when the time limit is reached | Per session (30 min–8 hrs) | Immediately | Free |
| Reality Check | Regular reminders on time and money spent | Every 15 / 30 / 60 minutes | Immediately | Free |
| Self-Exclusion | Temporarily block your account for a chosen period | 24h / 7d / 30d / 90d / 180d | Immediately | Free |
| Permanent Self-Exclusion | Permanent and irreversible account closure | Permanent (no expiry) | Immediately | Free |
Enjoy the best online casino experience in Malaysia — slots, live baccarat, poker, virtual sports, and e-sports — backed by the most comprehensive responsible gaming tools in the industry.
⚠️ 18+ only · Play responsibly · Minimum deposit RM10 · Gambling can be addictive