Terms & Conditions Cricex —
Complete Platform User Guide

Welcome to Cricex, an online casino platform operated and owned by a duly registered company. These Terms & Conditions ("Terms") govern your use of the Cricex website, mobile application, and all services offered through this platform (collectively referred to as the "Platform").

By registering an account, logging in, or using any part of the Cricex Platform, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms, together with the Privacy Policy and all other policies published on this platform from time to time.

If you do not agree with any part of these Terms, you must refrain from using the Cricex Platform. Continued use following any changes to these Terms will be deemed acceptance of those changes.

To register and use the Cricex Platform, you must meet all of the following eligibility requirements without exception:

• Aged 18 years of age and above at the time of registration and throughout your continued use of the platform.
• An individual (not a company, organisation, or corporate entity) registering in a personal capacity.
• Have full legal capacity to enter into a binding contract under the laws of your country.
• Has never previously had an account closed by Cricex due to a breach of Terms or fraudulent activity.
• Not listed on any register of individuals prohibited from using online gambling platforms.

Cricex reserves the right to request proof of identity and age at any stage. Failure to provide satisfactory documentation within the stipulated timeframe may result in account suspension or closure.

Each individual is only permitted to own and use one (1) account only on Cricex at any time. Owning multiple accounts (whether under your own name or another identity) is strictly prohibited and considered fraudulent.

You are solely responsible for:

• Keeping your account username and password confidential.
• All activity that occurs within your account, whether carried out by you or by a third party who gains unauthorised access.
• Ensure that all personal information provided to Cricex is accurate, complete, and kept up to date at all times.
• Notifying Cricex immediately if you suspect any unauthorised access to your account.

Cricex is not liable for any losses arising from unauthorised use of your account, unless it is proven to be a result of Cricex's own negligence. You are strongly advised to enable Two-Factor Authentication (2FA) in your account settings.

Cricex accepts deposits and processes withdrawals exclusively through licensed and legally recognised payment methods in Malaysia. All financial transactions must be carried out using a payment method registered to your account.

The minimum withdrawal amount is RM50. Cricex reserves the right to request additional identity verification before processing withdrawals, particularly for amounts exceeding certain thresholds or for accounts that have not completed a full KYC review.

It is Cricex's policy that withdrawals must be returned to the same payment method used for the deposit (reverse withdrawal policy). This is a standard industry measure for fraud prevention and anti-money laundering compliance.

Cricex offers a variety of bonuses and promotions to both new and existing members from time to time. All bonuses are subject to rollover requirements and other conditions specified in each promotion's individual terms. The general conditions applicable to all bonuses are as follows:

• Welcome Bonus: Rollover 15x the total deposit plus bonus amount must be met before a withdrawal can be made.
• Reload Bonus: Rollover 12x total bonus amount received.
• VIP Cashback: Rollover 1x for Silver and above; no rollover for Diamond and Crown.
• Birthday Bonus: Withdrawable directly with no rollover for Gold members and above.
• Weekly rebate bonus: Credited every Monday at 12:00 noon and valid for 7 days.

Bonus abuse, including but not limited to hedge betting, use of automated software, or attempts to exploit system errors, is strictly prohibited and may result in bonus forfeiture and account closure.

All games on Cricex — including slots, live casino, baccarat, poker, virtual sports, e-sports, and fishing games — must be played in accordance with the rules set out. The following activities are strictly prohibited:

• The use of bots, automated scripts, or any tools that provide an unfair advantage in gameplay.
• Colluding with other players to manipulate game outcomes, particularly in Poker.
• Attempting to exploit bugs or technical vulnerabilities in the Cricex system.
• Matched betting or arbitrage using multiple accounts to guarantee risk-free winnings.
• Selling, transferring, or lending your Cricex account to a third party.
• Use of a VPN or proxy to conceal your true location in order to circumvent regional restrictions.

Any activity suspected of breaching these rules will be investigated. Cricex reserves the right to take immediate action, including suspending accounts, voiding balances, and reporting cases to the relevant authorities.

As part of Cricex's commitment to anti-money laundering compliance and fraud prevention, we conduct a standard Know Your Customer (KYC) process. You may be required to provide the following documents:

• Identity Verification: A clear copy of your Malaysian Identity Card (MyKad), showing both the front and back.
• Proof of Address: A utility bill, bank statement, or any official document showing your full name and current address (issued within the last 3 months).
• Payment Method Verification: A screenshot of your e-wallet account or bank statement showing the account holder's name.

All submitted documents will be stored securely and encrypted. This information will not be shared with third parties except where required by law or by directive of the relevant authorities.

Failure to complete the KYC process within the 7 business days after a request has been submitted may result in withdrawal access being suspended until the process is completed.

Cricex takes your privacy seriously. The collection, use, and storage of your personal data is carried out in accordance with our Privacy Policy our separate policies, which form part of these Terms and are incorporated herein by reference.

In summary, Cricex collects your personal data for the following purposes:

• Manage your account and handle related financial transactions.
• Complying with legal and regulatory obligations, including KYC and AML requirements.
• Enhancing the user experience and personalising platform content.
• Sending account-related communications, promotions, and platform updates (with your consent).

Your data will not be sold to third parties for marketing purposes. For full details on your rights and how we handle your data, please refer to Cricex Privacy Policy.

Cricex is fully committed to the principles of Responsible Gambling. We provide a range of tools to help you play within safe and healthy limits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period.
• Self-Exclusion: Request a temporary account suspension (24 hours, 7 days, 30 days) or a permanent closure.
• Session Time Limit: Set a time limit for each play session and receive automatic reminders.
• Reality Check: Receive periodic reminders during your gaming session to help you stay aware of the time and money you have spent.

If you are concerned about your own gambling habits or those of someone close to you, Cricex encourages you to seek help from an appropriate organisation. Contact our support team for more information on help resources available in Malaysia.

Cricex reserves the right, at its sole discretion, to suspend, restrict, or close any user account with or without prior notice for the following reasons:

• Violation of any part of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or any other criminal conduct.
• Owning multiple accounts or using a false identity.
• Failure to complete the KYC process within the specified timeframe.
• Requests from law enforcement or authorised regulatory bodies.
• Self-exclusion requests submitted by the user or their legal guardian.

If your account is closed due to a breach of our Terms, any remaining balance may be forfeited. If the closure is due to other reasons (such as a self-exclusion request), any valid balance will be returned to you following a proper review.

The Cricex Platform is provided "as is" without any express or implied warranties. By using this platform, you acknowledge and agree that:

• All gambling activities carry financial risk and you participate entirely at your own risk.
• Cricex is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• The outcome of all games is final once processed and confirmed by the Cricex server.
• In the event of a technical disruption during an active game, Cricex will make every effort to resolve the situation fairly, but cannot guarantee any specific outcome.
• Cricex is not responsible for any technical issues beyond our control, including internet disruptions, device failures, or third-party interference.

Cricex reserves the right to modify, amend, or replace these Terms & Conditions at any time without prior notice. However, we endeavour to inform users of material changes via registered email or in-platform notification at least 7 days before before changes take effect, except in urgent circumstances.

Your continued use of the Cricex Platform following the enforcement of any changes to these Terms constitutes your full acceptance of the revised terms. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest version.

These Terms & Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation, and if unsuccessful, through the appropriate legal proceedings.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining Terms will continue in full force and effect.